Shipping & Returns

Shipping Information

Items are shipped on a daily basis M-F, excluding holidays.
TSB is closed Saturdays & Sundays.  
Items are created and shipped in the order in which they are received. All items ship gift packaged via USPS with tracking. If you need an item shipped faster than USPS Priority or would like to upgrade to DHL, UPS or FedEx, please send me and email prior to purchase.

Please understand that all deliveries are subject to the Terms of Use and Services policy of the shipping service (USPS, FedEx, DHL, UPS, etc.) and not TSB. I provide tracking on all orders. Once they leave my hands, it is up to the buyer to track their items. If a package is lost, every effort will be made to find your item. This may include initiating a lost package report with the USPS or filing a mail theft claim. Please let me know in a timely manner if your package has not arrived. 

Please note that you may not be able to track your order for 24-36 hours after it has been shipped due to a delay in the USPS computer system. In rare cases, USPS may be negligent in scanning the tracking barcode upon picking up the package. This produces a default message on USPS.com acknowledging that the tracking number has been generated, but not acknowledging receipt by USPS, and it indirectly implies that perhaps the package did not ship. If this occurs, please be assured that your order did indeed ship. Usually the tracking information shows up when the package arrives at the destination distribution center. International orders also ship with tracking, but often times will not update between leaving the US and clearing customs in their destination country. International orders can take up to 8 weeks to arrive, depending on transit and how long it takes items to clear customs. 

Items are sent to the address provided at checkout. Please ensure it is up to date prior to purchase. Shipping addresses can not be changed once an order is placed. Any items returned due to inaccurate mailing address provided at checkout, will be the sole responsibility of the buyer to pay for additional shipping costs to re-package/re-ship to you. 

Though rare, and certainly not expected, USPS delays and other complications can arise. TSB can only guarantee the date your purchase is taken to the post office. TSB absolutely cannot guarantee when the package will arrive to it's destination. International buyers are responsible for your countries' taxes and fees. I will not alter a customs label.

**UK BUYERS**
The UK has a very low threshold for imported items. Purchases over $23 (£15) are subjected to a VAT fee. There is also a handling fee of £8 payable to Royal Mail. I do NOT have any control of these things, nor will I falsify a customs label. Please make sure you are comfortable with these fees before purchase.
http://www.hmrc.gov.uk/customs/post/buying.htm#3
http://www.hmrc.gov.uk/customs/post/buying.htm#5
If a non-personalized item is returned to me because of failure to pay the VAT fees, your purchase will be refunded MINUS the shipping cost. Personalized and custom items are non-refundable.

Virginia state residents are subject to a 6% sales tax.
New York state residents are subject to an 8.875% sales tax.

Returns & Exchanges

Custom and personalized orders are non-refundable. Shipping charges are non-refundable unless your purchase is canceled before your item is shipped.

If you're unhappy with your purchase for any reason, please contact me so I can correct the situation. 

Non-Personalized, Non-Custom Items returned in their original condition (i.e. nothing broken or missing) within 10 days of item receipt will be given a refund of the item price less shipping. Please contact me before shipping an item back so I can help you initiate the return.